- Home
- Frequently Asked Questions about Finn Avenue
Frequently Asked Questions about Finn Avenue
Finn Avenue Clearance Event — Frequently Asked Questions (FAQ)
Updated 16 Sep 2026
1. Closing Sale & Stacking Discounts
How do the Farewell Sale extra discounts work?
Our extra promotional discounts stack directly on top of our existing storewide markdowns (which are already up to 80% off). Even if an item is already discounted by 80%, you can apply the promo code at checkout to enjoy additional savings:
Enter the relevant promotional code in the "Discount Code" field during online checkout:
• FINAL30 for Furniture (Extra 30% Off)
• FINAL40 for Decor, Cushions & Mirrors (Extra 40% Off)
• FINAL50 for All Rugs (Extra 50% Off)
How do I apply the extra discount?
Simply enter your promotional code at checkout. Our system automatically calculates and stacks the extra discount on top of the already reduced store prices. All sales are final on a first-come, first-served basis.
Are all items eligible for the extra discount?
Yes! The extra discounts apply storewide across all categories, including current website stock, warehouse pieces, and pristine showroom display models.
2. Orders, Delivery & Stock Availability
Are current inventory items in stock locally?
Yes. All items listed on our website and in our showroom are 100% local ready-stock held in Singapore. There are zero factory lead times, meaning your pieces are ready for immediate job-site delivery or quick warehouse pickup.
How fast can I get my order delivered?
Because all stock is stored locally in Singapore, deliveries can be scheduled upon order confirmation. Delivery can also be arranged directly with our showroom team.
Are all items brand new ready-stock?
Yes. They are brand-new, ready-stock items stored in our local Singapore warehouse with zero factory lead time, except selected showroom display items sold as-is which are explicitly tagged as "Showroom Display” or as-is showroom piece (as-seen) with corresponding markdowns.
Can I purchase floor display models directly from the showroom?
Yes. All showroom display models are sold as as is showroom piece (as-seen) at Apex@Henderson are available for purchase. You can opt for scheduled delivery or immediate cash-and-carry on the spot.
What happens to orders I placed prior to the Farewell announcement?
All existing orders placed prior to our farewell announcement are completely unaffected and will be delivered on schedule as promised with our full customer support.
Can Finn Avenue hold my ordered items for late delivery if my renovation is delayed?
Because we are clearing our warehouse space ahead of our final closure, we can hold paid orders for a maximum of 30 days. We strongly encourage scheduling your delivery as soon as possible upon checkout.
3. Sales Policy & After-Sales Service
What is the return and exchange policy for Farewell Clearance items?
Due to the final nature of our closing clearance, all sales are final. Items sold during the Farewell Sale are non-refundable, non-cancellable and non-exchangeable. We strongly encourage visiting our Apex@Henderson showroom to inspect floor display models in person before purchasing.
What if my item arrives damaged upon delivery?
Every item is thoroughly inspected prior to dispatch. In the rare event that an item arrives with transit damage, please inform our delivery team immediately upon unboxing or contact us via WhatsApp (+65 8699 3466) within 24 hours with photos so we can assist you promptly.
Will my purchases still have warranty coverage?
As this is a final closing clearance, items are sold on an "as-is" basis and do not carry store warranties. All products sold during the clearance undergo thorough quality checks prior to dispatch to ensure they arrive in original condition.
4. Showroom & Customer Service
Where is your showroom located and what are the opening hours?
• Location: Apex@Henderson, 201 Henderson Road, #04-18, Singapore 159545
• Operating Hours: All days except Tuesdays, 12pm to 6pm. Showroom rests on Tuesdays.
• Showroom Desk / WhatsApp: +65 8699 3466
How can I reach customer support for stock inquiries or project holds?
For rapid stock availability checks, custom delivery arrangements, or interior designer project holds, message our trade team on WhatsApp at +65 8699 3466 or email us at home@finnavenue.com.
____________________________________________________________________________
Welcome to our FAQ page, designed to help you with everything you need to know about shopping at Finn Avenue. If you can't find your answer here, please contact us for personalized assistance!
Why Shop at Finn Avenue?
At Finn Avenue, we believe in providing luxury furniture at a price you almost feel you're stealing. Our unique business model is designed to deliver maximum value by minimizing costs at every stage. We handle the entire process, from designing and sourcing premium raw materials (like beech from France or cowhide from Italy) to manufacturing, assembly, and direct import into Singapore.
This allows us to:
-
Minimize middlemen costs in design, sourcing, manufacturing, and logistics.
-
Showcase products accurately on our website, so what you see online is exactly what you get.
-
Maintain low overheads by headquartering in an industrial building, passing the savings on to you.
Anecdotally, our prices are a fraction of what you'd find for similar quality and design pieces in downtown shopping malls. We pride ourselves on offering “Best-in-class” premium quality furniture at the most compelling value-for-money prices in Singapore.
Placing Your Order: Online and In-Store
How do I order from your website?
Placing an order with us is simple. As Singapore's first online luxury furniture store, you can follow these steps:
-
Visit our website, FinnAvenue.com.
-
Find the item you love and click “Add to Cart.”
-
Proceed to the cart and click “Check Out.”
-
Make a secure payment with your Amex, Visa, or Mastercard credit card.
-
Once your order is complete, you will receive an email confirmation. Our customer service team will contact you shortly to arrange delivery.
Do you have a physical store?
Yes, we have a physical showroom where you can experience our wide variety of products firsthand. Our showroom is open daily:
-
All days except Tuesdays: 12pm to 6pm
You can find us at Apex@Henderson, 201 Henderson Road, #04-18 (Beside Lift Lobby 3), Singapore 159545. If you wish to see a specific item, we recommend calling us at +65.6753.3466 or +65.8699.3466 [FINN] to confirm if it’s currently on display.
Can I place an order at the showroom?
Yes, you can visit our showroom and our staff will assist you in placing an order through our system. You can pay with a credit card, direct debit, or bank transfer. Please note that for cheque payments, delivery or collection will be arranged only after the cheque has been cleared.
Delivery, Assembly, and International Shipping
How is delivery arranged in Singapore?
Once your order is received, we will contact you as soon as possible to arrange delivery to your Singapore address. Delivery is generally completed within two business days. If you need your items urgently, we will do our best to assist you.
Is assembly included in the price?
Unless otherwise stated, all our products are sold on a fully assembled basis for delivery within Singapore. The price you see includes any assembly or installation. Please note that for international shipping outside of Singapore, all items are delivered unassembled in their original boxes for transportation safety.
Do you ship to overseas addresses?
Yes, we ship to overseas addresses, with regular shipments to Hong Kong, Malaysia, Indonesia, and Australia. If you'd like to arrange shipping to another country, please contact our Customer Service at +65.8699.3466 [FINN] or Home@FinnAvenue.com. International delivery will be subject to charges from third-party freight forwarders and any taxes or duties imposed by the destination country.
Product Care, Warranty, and Policies
Do you provide any warranty on your products?
Warranty information is stated in the product description. Generally, sofas, coffee tables, cabinets, and beds come with a one-year warranty on any material or manufacturing defect on the structure, excluding wear and tear or misuse.
Please note that the following items are not covered by a warranty: cushions, rugs, mirrors, glass, marble, stools, benches, chairs, armchairs, side tables, nightstands, and any furniture accessories.
For all other queries, you can contact our Customer Service at support@finnavenue.com or Home@FinnAvenue.com.
How do I cancel an order?
Unfortunately, we are not able to process cancellations at this time. We advise all customers to carefully review their selection and verify their order before proceeding to checkout. If you wish to inspect an item physically before purchase, you are welcome to visit our showroom.
