FAQ

FAQ

 

 1. Why shop at Finn Avenue?

We design individual furniture pieces with the view of creating designer living rooms, source premium raw materials such as beech from France, cowhide from Italy, fabric from Spain etc, manufacture and assemble, import into Singapore, and bring direct to you. 
 
Our process enables all to enjoy luxury at a price that you almost feel you are stealing:
 
  • We minimalize middlemen costs in the design process, sourcing process, manufacturing process, and the logistics process
  • We create a website that showcases genuinely our products – what you see online is exactly what you will find in the showroom or in the piece you receive
  • We design our showroom to allow you to experience how luxury furniture will look in your apartment or house, large or small
  • We minimalize overheads by headquartering in an industrial buidling in northern Singapore, saving precious dollars for you
  • We rely primarily on word-of-mouth marketing, saving precious advertising dollars for you
 
Anecdotally our prices are easily only a quarter of the prices for similar quality and design pieces that are retailing in downtown shopping malls.
 
We are certainly not offering the cheapest furniture by any stretch of imagination, but without doubt we pride ourselves in bringing to our customers “Best-in-class” high end premium quality furniture at the most compelling value-for-money prices.
 

 

 

2. How it works?

 This is how it works.  It is very simple.

 

  • Visit our website www.FinnAvenue.com

  • Visit our showroom (click on Contact us and you will see a map) if you like

  • Look out for promotion or special deals under the SALE tab on our website

  • “Add to Cart” any items you would like to purchase

  • Click on the cart icon and view your shopping cart

  • Make sure you have all the items you want in the shopping cart

  • Click Check Out

  • Make Payment with a Amex, Visa or Mastercard credit card

  • Your order is complete and you will receive an email confirmation

  • Our Customer Service will contact you shortly to arrange for delivery

 

 

 3. Do you provide any warranty on your products?

 

Warranty is stated in the Product Description.
 
Sofas, coffee tables, cabinets, and beds generally come with a one-year warranty on any material manufacturing defect on its structure except for wear and tear and misuse.  Fabric is generally tested for more than 25,000 rubs.
 
If you detect any defect not due to misuse or wear and tear, contact our Customer Service at Home@FinnAvenue.com together with pictures showing the defect and a brief description of the defect.  Kindly indicate your invoice number or order confirmation number, and provide us with your email address and mobile number.  We will contact you, assess the defect, and discuss with you to arrive at a solution which may include repair or replacement.  Any replacement will be made at our sole discretion and will be for an identical or similar item of an equal or higher price, using our prices before discount as the basis for comparison.
 
The following items are not covered by warranty: cushions, rugs, mirrors, mirrored surfaces, marble, stools and benches, chairs, accessories, table lamps, and light bulbs.

 

 

 4. Do you have a physical store?

 

Yes, we have a physical showroom that features a wide variety of our products.  If you are looking for a particular item, kindly call us on +65.6753.3466 or +65.8699.3466 [FINN] or contact our Customer Service at Home@FinnAvenue.com to see if that item is presently being displayed in our store.  Our showroom is open daily - Mondays to Fridays from 11am to 7pm, and Saturdays and Sundays from 12pm to 6pm and is located at #04-18 (Beside Lift Lobby 3), Apex@Henderson, 201 Henderson Road, Singapore 159545.  You will find a map by clicking on Contact Us on our home page.

 

 

 5. Can I place an order on your website?

 

Yes, we are the first online luxury furniture store in Singapore.  You may place an order with us by simply clicking on the “Add to Cart” button located on the right hand side at the end of each product description, and follow the instructions to complete your order via credit card payments.  You will receive an email automatically once payment is made and your order confirmation number will be stated in our email.

 

 

 6. Can I place an order at your physical showroom?

 

Yes, you may visit our physical showroom and place an order with us directly.  We will assist you in placing your order through our system.  By making payment, you are deemed to accept the order as if you had placed the order yourself online.  Thus you are advised to check the order is correct in all respects before making payment.  Kindly have available your credit card or direct debit card.  Alternatively if you wish to do a bank transfer, we will be able to assist you as well.  If you wish to pay by cheque, please note that collection or delivery can only be arranged after cheque has been confirmed to be in our bank account.

 

 

 7. How do I make any enquiry on your products?

 

You may contact our Customer Service on +65.6753.3466 or +65.8699.3466 [FINN] or email us at Home@FinnAvenue.com or have a live chat with us online by clicking on the rectangular icon “Chat with us” at the bottom right of your browser when you are visiting our website.

 

 

 8. How do I make any enquiry on your products?

 

You may contact our Customer Service on +65.6753.3466 or +65.8699.3466 [FINN] or email us at Home@FinnAvenue.com or have a live chat with us online by clicking on the rectangular icon “Chat with us” at the bottom right of your browser when you are visiting our website.

 

 9. How is delivery arranged?

 

If your delivery address is in Singapore, once your order has been received, we will contact you as soon as possible to arrange for delivery.  For delivery in Singapore, it will generally be within two business days.  However, if you need to have your items delivered urgently, we will do our best to assist you.

 

 

10. Do you ship to an overseas address?

 

Yes, we do ship to overseas addresses.  In particular, we ship to Hong Kong, Malaysia, Indonesia, and Australia regularly.  Kindly contact our Customer Service on +65.8699.3466 [FINN] or email us at Home@FinnAvenue.com if you would like to arrange for shipping to another country.  We will assist you to complete the shipment at cost.   Delivery to any country outside of Singapore will be subject to charges levied by third party freight forwarders and taxes or duties imposed by other countries.

 

 

 11. What credit cards do you accept?

 We currently accept Visa, Mastercard and American Express credit cards.

 

 

 12. How do I receive your latest promotion or special furniture deals?

 

You may sign up to our newsletter.  On our home page, at the bottom right hand, fill up your email address, and it will lead you to a page, fill in your first name and your last name, and click “Subscribe”.  You will see a pop-up screen that say “Almost finished”.  Go to your email inbox and you will shortly find an email from us requesting you to confirm your subscription to our newsletter, click on the link provided, and that is it.  You will receive all our latest promotion or special deals.

 

 

 13. How do I cancel your order?

 

Unfortunately we are presently not able to allow cancellation.  Kindly select your items and verify your selection before proceeding to checkout.  If you would like to check out the physical items, we do have a showroom in Singapore and we welcome you to visit us daily - Mondays to Fridays from 11am to 7pm, and Saturdays and Sundays from 12pm to 6pm.  Our showroom is located at #04-18 (Beside Lift Lobby 3), Apex@Henderson, 201 Henderson Road, Singapore 159545.  You will find a map by clicking on Contact Us on our home page.

 

 

 14. Do I have to pay for assembly?

 

Unless otherwise stated, all our products are sold on a fully assembled basis for delivery within Singapore;  so the prices you see are inclusive of any assembly or installation.  However please note that all mirrors are sold without hanging service. For international shipping outside of Singapore, all items would be delivered in original carton boxes, not assembled, for transportation safety.

 

 

 15. Where are your products from?

 

Our products are made with meticulous care through a global manufacturing cycle of design, raw material sourcing, assembly and logistics processes,  involving countries such as France, Spain, Italy, Belgium, India, the United States, China, Vietnam, and Malaysia.

 

 

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