Frequently Asked Questions about Finn Avenue

Welcome to our FAQ page, designed to help you with everything you need to know about shopping at Finn Avenue. If you can't find your answer here, please contact us for personalized assistance!

Why Shop at Finn Avenue?

At Finn Avenue, we believe in providing luxury furniture at a price you almost feel you're stealing. Our unique business model is designed to deliver maximum value by minimizing costs at every stage. We handle the entire process, from designing and sourcing premium raw materials (like beech from France or cowhide from Italy) to manufacturing, assembly, and direct import into Singapore.

This allows us to:

• Minimize middlemen costs in design, sourcing, manufacturing, and logistics.

• Showcase products accurately on our website, so what you see online is exactly what you get.

• Maintain low overheads by headquartering in an industrial building, passing the savings on to you.

Anecdotally, our prices are a fraction of what you'd find for similar quality and design pieces in downtown shopping malls. We pride ourselves on offering “Best-in-class” premium quality furniture at the most compelling value-for-money prices in Singapore.

Placing Your Order: Online and In-Store

How do I order from your website?

Placing an order with us is simple. As Singapore's first online luxury furniture store, you can follow these steps:

1. Visit our website, FinnAvenue.com.

2. Find the item you love and click “Add to Cart.”

3. Proceed to the cart and click “Check Out.”

4. Make a secure payment with your Amex, Visa, or Mastercard credit card.

5. Once your order is complete, you will receive an email confirmation. Our customer service team will contact you shortly to arrange delivery.

Do you have a physical store?

Yes, we have a physical showroom where you can experience our wide variety of products firsthand. Our showroom is open daily:

• Mondays to Fridays: 11am to 7pm

• Saturdays and Sundays: 12pm to 6pm

You can find us at Apex@Henderson, 201 Henderson Road, #04-18 (Beside Lift Lobby 3), Singapore 159545. If you wish to see a specific item, we recommend calling us at +65.6753.3466 or +65.8699.3466 [FINN] to confirm if it’s currently on display.

Can I place an order at the showroom?

Yes, you can visit our showroom and our staff will assist you in placing an order through our system. You can pay with a credit card, direct debit, or bank transfer. Please note that for cheque payments, delivery or collection will be arranged only after the cheque has been cleared.

Delivery, Assembly, and International Shipping

How is delivery arranged in Singapore?

Once your order is received, we will contact you as soon as possible to arrange delivery to your Singapore address. Delivery is generally completed within two business days. If you need your items urgently, we will do our best to assist you.

Is assembly included in the price?

Unless otherwise stated, all our products are sold on a fully assembled basis for delivery within Singapore. The price you see includes any assembly or installation. Please note that for international shipping outside of Singapore, all items are delivered unassembled in their original boxes for transportation safety.

Do you ship to overseas addresses?

Yes, we ship to overseas addresses, with regular shipments to Hong Kong, Malaysia, Indonesia, and Australia. If you'd like to arrange shipping to another country, please contact our Customer Service at +65.8699.3466 [FINN] or Home@FinnAvenue.com. International delivery will be subject to charges from third-party freight forwarders and any taxes or duties imposed by the destination country.

Product Care, Warranty, and Policies

Do you provide any warranty on your products?

Warranty information is stated in the product description. Generally, sofas, coffee tables, cabinets, and beds come with a one-year warranty on any material or manufacturing defect on the structure, excluding wear and tear or misuse.

Please note that the following items are not covered by a warranty: cushions, rugs, mirrors, glass, marble, stools, benches, chairs, armchairs, side tables, nightstands, and any furniture accessories.

For all other queries, you can contact our Customer Service at support@finnavenue.com or Home@FinnAvenue.com.

How do I cancel an order?

Unfortunately, we are not able to process cancellations at this time. We advise all customers to carefully review their selection and verify their order before proceeding to checkout. If you wish to inspect an item physically before purchase, you are welcome to visit our showroom.